Intelligent Products and Services

INTELLIGENT PRODUCTS AND SERVICES

New value creation is emerging from smart products and service innovation across every industry. It is forcing companies to change the way they define, make, distribute, and support products.

As a company in sustainable breakthrough innovation we work with clients to co-create next generation products, services and business models that delight customers and disrupt markets.

Making the leap towards more intelligent products and services requires companies to transform and innovate by fusing strategy, design, technology, engineering, data science, and operational excellence.

From idea to implementation, we can kick start value realization and mature existing solutions for scale, at any stage of your connected transformation journey.

What we do

Business strategy and innovation

If you are starting fresh or stress testing an existing strategy, we help disrupt markets, define playing fields, and create plans to seize opportunities.

We help you identify your next growth market, exploiting opportunities enabled through connectivity, data, product to service shifts, and new business models. Through our global innovation network, comprised of strategists, design studios, technologists, and product development labs, we collaborate with clients to define their futures.

We leverage field-proven methodologies to assess your strategic challenges, including:

Market analysis, customer research and segmentation, and portfolio strategy
Use case identification and prioritization and business case creation
Strategic gameboarding and roadmap development
Innovation strategy and breakthrough R&D
Data, digital ecosystem and partnership strategy

Operating model and organization

Transforming from a traditional product company to a digital one requires new organizational capabilities, processes, operating models and organizational structures, technology platforms and cultural change.

We support you in transforming your organization and operating model to embrace the shift to new software and service-based businesses, helping to ensure the necessary structures are in place to deliver business and customer value and optimize cost and operations from intelligent services.

Our offering helps clients with:

Organization and governance
Operating model and business architecture
Process definition and transformation
Change management and roll out
Digital maturity, skills and capability assessment
Engineering optimization
Application of new technologies and automation to transform product lifecycle from engineering through manufacturing and go-to-market

Product and service design and build

To differentiate in the market, companies must deliver bold, inventive, and impactful customer experiences, fully harnessing the power of digital technologies, data, and the broader ecosystem

Through rapid prototyping and consumer and market testing, we support you with product-to-service design and new business models innovations.

We engage with you to define bold new experiences and shape value propositions and business cases. Keeping the customer need in mind, we work collaboratively to design, build, and launch new intelligent products and services.

We bring a full stack of capabilities across design, hardware, software, data, and connectivity.

We apply best-in-class expertise and accelerators to support you in:

User research and experience design
Brand, pricing, business model and data monetization strategy
Connected device and service design
Data-driven R&D and innovation
Products and systems intelligent engineering
Software and platform engineering
Intelligent testing

Delivery at scale

Capturing new digital value requires companies to move from proofs of concept and prototypes to large-scale deployment sustainably and at unprecedented speed.

We can help you scale all facets of your connected business from product engineering to services delivery, and the technology systems and platforms that support the end-to-end value chain. We focus on efficiency, reliability, security, sustainability and flexibility for continuous innovation and integration with the broader ecosystem.

We do this through:

Building secure and tested SaaS/PaaS platforms
Standing up Cloud and Edge environments and ecosystems
Enabling back-end integration and API enablement
Enabling connectivity and supporting advanced edge and cloud compute
Supporting go to market strategy, partner selection, pricing and bundling
Optimizing process and solutions performance, efficiency, resiliency and security

Run and continuous improvement

Once on the market, an intelligent portfolio will require sophisticated operations and maintenance expertise to enable insight-driven continuous improvement.

We can run your platforms and systems, providing continuous innovation and product support, leveraging our on-shore, nearshore and offshore capabilities.

Our teams develop roadmaps and GTM plans to ensure value realization at each step. By leveraging the power of AI we extract insights from the field, helping our clients better understand their customers, stakeholders and ecosystem in real-time.

We enable continuous innovation and scale through:

Intelligent product and services support
Product and portfolio management, monitoring and upgrade
Insight-driven operations for improved efficiency and better customer experience
Continuous feature development and acceleration

Smart Factory

The next generation of factories will be hyper connected, smart, autonomous and sustainable.

Take the first step

Our Services

Let us empower your business to pioneer your industry, enable change, and speed decision-making. To flex and grow at scale, increase efficiency, and automate processes. And to make products that will truly connect with your customers.